Marketing description

McAfee Gold Technical Support gives you rapid access to the experienced and highly skilled IT security support staff. Around-the-clock, live telephone support delivers emergency product and security assistance when you need it most.
Along with access to McAfee's award-winning ServicePortal, you receive 24/7/365 access to McAfee's certified technicians via phone and chat, online case creation and management, unlimited product update and upgrade downloading, online tutorials and installation guides, and access to the innovative virtual Global Lab.
McAfee Gold Business Support helps you get the most from your products and provides your organization the best possible security. McAfee Support helps you combat today's threats, provides best practices to deploy and maintain your products, and addresses potential issues quickly and efficiently so you can focus on your business.

Key selling points

• Daily product updates (.DATs, engines, etc.)
• Product upgrades
• Malware alerts with remediation analysis
• Malware analysis service
• Malware trend podcasts and blogs
• Chat, web, and phone support with remote desktop control
• 24/7 phone support (normally under 5 minutes to expert)
• Automatic diagnostic and remediation tools
• Best practice videos and guides
• Online product test environments