Opis producenta

HPE Foundation Care to podstawowe usługi serwisowe, które zostały przygotowane w celu zminimalizowania przerw w działaniu infrastruktury sprzętowej IT klienta. Są one świadczone w odpowiedzi na zgłoszenie klienta, jako reakcja na zaistniałe incydenty.

Kluczowe zalety

• Make one call to access global support specialists
• Resolve issues quickly with alerts and access to actionable information
• Use the unique combination of automated support and HPE expertise

Funkcje produktu

• Simplify your support experience
  Stay up and running with HPE Foundation Care - one place to resolve problems for hardware, firmware, and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors.
• Reduce complexity
  Simplify support with 24x7 system monitoring, fast diagnostics, automatic case creation, and parts dispatch.
• Reduce downtime
  Choose the high level call-to-repair commitment - restoring hardware operation within six hours.
• Prepare for growth
  Make full use of IT resources, budgets, and talent to advance your business toward high-value growth.
• Boost control and management
  Leverage online visibility into your assets and support status with the HPE Support Center website.
• Foundation Care call-to-repair service
  Call 24 hours a day, seven days a week, including HPE holidays. HP commitment is to have your hardware operational within six hours after receiving your call.