Storage Devices Service Options

Product parameters

Product line

Arcserve Gold Maintenance (82) Arcserve Platinum Maintenance (84) Arcserve Platinum Plus Maintenance (36) Ava (4) Epson CoverPlus (3) Fujitsu Support Pack (111) Fujitsu Support Pack (175) Fujitsu Support Pack (6) Fujitsu TopUp-Service (1) Fujitsu TopUp-Service (1) HP Care Pack (1) HPE (144) HPE (38) HPE 3PAR Performance and Capacity Trending Service (2) HPE Backup & Recovery Modernization Service (1) HPE Complete Storage Assistance Service (1) HPE Complete Storage Integration Service (1) HPE Customer Support Technical Assistance Day Service (1) HPE Data Migration Service (1) HPE Data Sanitization Service (8) HPE Enclosure (1) HPE Enterprise Virtual Array (1) HPE Factory Express (2) HPE Factory Express (1) HPE Foundation Care (1014) HPE Foundation Care (67) HPE ISS Relocation Unit of Service (1) HPE Nimble Storage Foundation Care (27) HPE PAR StoreServ Online Import Quick Start Service (1) HPE Pointnext Tech Care (441) HPE Primera (1) HPE Proactive Care (2369) HPE Proactive Care (927) HPE Proactive Care Advanced (608) HPE Proactive Care Advanced (333) HPE Professional Services (14) HPE Professional Services (2) HPE SAN Implementation Service (1) HPE SAN Solution Service (1) HPE Storage Consulting (1) HPE Storage Performance Analysis (4) HPE Storage Transformation Experience Workshop (1) HPE Synergy (2) IBM ServicePac (1) Lenovo (31) Lenovo (2068) Committed Service (257) Committed Service (4) Committed Service Post Warranty (241) Committed Service Post Warranty (1) Hardware Installation Services (4) Post Warranty (238) Post Warranty (23) Post Warranty ServicePac (1) Professional ServiceUnit (3) NETGEAR ProSupport Defective Drive Retention Service (6) OT-Care (50) OT-Care (46) Overland Tandberg Advanced Replacement Service Program (1) Promise (2) QNAP (262) QNAP (4) QNAP Extended Warranty (18) Quantum (1) Quantum (1) Quantum Bronze Support Plan (1) Quantum Installation and Configuration (2) Quantum Installation Services (1) Quantum Installation Services (5) Quantum Non-Returnable Tape Drive Charge (2) Quantum Slot license Decrement/Deinstall Serivce (2) Quantum StorageCare (62) Quantum StorageCare (1) ScaleCare (2) Scality RING (1) Scality RING (1) StorageCraft (11) Technogroup (23) Technogroup (16) Veritas (2) Veritas (1) WD Hardware Support (5) WD StorChoice (2)

Service & support type

Configuration (4) Consulting (1) Deinstallation / cancellation (2) Deinstallation / installation (1) Extended service agreement (9390) Extended service agreement (extension) (11) Extended service agreement (renewal) (210) Extended service agreement (uplift / renewal) (10) Extended service agreement (uplift) (68) Factory integration (1) Installation (65) Installation / configuration (81) New releases update (2) Remote installation (2) Technical support (72) Technical support (uplift) (2) Technical support (uplift/renewal) (2)

Location

Carry-in (19) On-site (9365) Shipment (333)

Response time

2 business days (12) 2 hours (274) 24 hours (1) 3 business days (2) 4 business hours (5) 4 hours (3720) 48 hours (227) 6 hours (42) 7 business days (1) Next business day (3382) Next business day ( for requests before 3:00 p.m.) (22) Next business day (for requests before 2:00 p.m.) (32) Same business day (34) Second business day (7)

Repair time

10 business days (19) 14 days (1) 24 hours (254) 4 hours (53) 5 business days (1) 6 hours (2018) 8 hours (34) Next business day (35)

Full contract period

Price

BGN

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HPE NS 5Y Proactive Supp Mgr Tier C SVC CODE: HT6Z8A5 Compare
	HPE NS 5Y Proactive Supp Mgr Tier C SVC CODE: HT6Z8A5 Compare
		Stock	Qty	Est. del.	Price
		CZ017	0	Unknown	2,158,636.63
		DE168	0	Unknown	2,366,811.14


Arcserve Platinum Maintenance - Extended service agreement - parts and labour - 5 years - on-site - 24x7 - response time: 4 h - Arcserve OLP CODE: MAPRN16HMAWLNHP60C Compare
	Arcserve Platinum Maintenance - Extended service agreement - parts and labour - 5 years - on-site - 24x7 - response time: 4 h - Arcserve OLP CODE: MAPRN16HMAWLNHP60C Compare
		Stock	Qty	Est. del.	Price
		ALSDE-2	100	Fr 10/11	1,230,254.17


DCS OPERATIONALSVCSAUTOM. ADV. TIER LARGE DEPLOYM. SIZE ANN CODE: SSCBB-NCMA-HN11 Compare
	DCS OPERATIONALSVCSAUTOM. ADV. TIER LARGE DEPLOYM. SIZE ANN CODE: SSCBB-NCMA-HN11 Compare
		Stock	Qty	Est. del.	Price
		DE168	0	Unknown	1,149,853.82


Arcserve Gold Maintenance - Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - government, academic, charity - Arcserve GLP CODE: MAPRN16HMAWLNHG60G Compare
	Arcserve Gold Maintenance - Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - government, academic, charity - Arcserve GLP CODE: MAPRN16HMAWLNHG60G Compare
		Stock	Qty	Est. del.	Price
		ALSDE-2	100	Fr 10/11	984,211.30


DCS OPERATIONALSVCSAUTOM. ADV. TIER MEDIUM DEPLOYM. SIZE ANN CODE: SSCBB-NCMA-HG11 Compare
	DCS OPERATIONALSVCSAUTOM. ADV. TIER MEDIUM DEPLOYM. SIZE ANN CODE: SSCBB-NCMA-HG11 Compare
		Stock	Qty	Est. del.	Price
		DE168	0	Unknown	766,579.62


Arcserve Gold Maintenance - Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - Arcserve OLP CODE: MAPRN14HMAWLNHG60C Compare
	Arcserve Gold Maintenance - Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - Arcserve OLP CODE: MAPRN14HMAWLNHG60C Compare
		Stock	Qty	Est. del.	Price
		ALSDE-2	100	Fr 10/11	740,511.71


Arcserve Gold Maintenance - Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - government, academic, charity - Arcserve GLP CODE: MAPRN14HMAWLNHG60G Compare
	Arcserve Gold Maintenance - Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - government, academic, charity - Arcserve GLP CODE: MAPRN14HMAWLNHG60G Compare
		Stock	Qty	Est. del.	Price
		ALSDE-2	100	Fr 10/11	740,511.71


Arcserve Platinum Maintenance - Extended service agreement - parts and labour - 3 years - on-site - 24x7 - response time: 4 h - government, academic, charity - Arcserve GLP CODE: MAPRN16HMAWLNHP36G Compare
	Arcserve Platinum Maintenance - Extended service agreement - parts and labour - 3 years - on-site - 24x7 - response time: 4 h - government, academic, charity - Arcserve GLP CODE: MAPRN16HMAWLNHP36G Compare
		Stock	Qty	Est. del.	Price
		ALSDE-2	100	Fr 10/11	738,168.42


HPE NS 5Y Proactive Supp Mgr Tier A SVC CODE: HT6Z6A5 Compare
	HPE NS 5Y Proactive Supp Mgr Tier A SVC CODE: HT6Z6A5 Compare
		Stock	Qty	Est. del.	Price
		CZ017	0	Unknown	720,250.74


HPE Proactive Care 24x7 Service with Comprehensive Defective Material Retention - Extended service agreement - parts and labour - 5 years - on-site - 24x7 - response time: 4 h CODE: U1VD0E Compare
	HPE Proactive Care 24x7 Service with Comprehensive Defective Material Retention - Extended service agreement - parts and labour - 5 years - on-site - 24x7 - response time: 4 h CODE: U1VD0E Compare
		Stock	Qty	Est. del.	Price
		DE168	0	Unknown	674,601.39


HPE Proactive Care Call-To-Repair Service - Extended service agreement - parts and labour - 5 years - on-site - 24x7 - repair time: 6 hours CODE: U1VD1E Compare
	HPE Proactive Care Call-To-Repair Service - Extended service agreement - parts and labour - 5 years - on-site - 24x7 - repair time: 6 hours CODE: U1VD1E Compare
		Stock	Qty	Est. del.	Price
		DE168	0	Unknown	674,601.39


HPE Foundation Care Call-To-Repair Service with Defective Media Retention - Extended service agreement - parts and labour - 5 years - on-site - 24x7 - repair time: 6 hours CODE: U4ZP1E Compare
	HPE Foundation Care Call-To-Repair Service with Defective Media Retention - Extended service agreement - parts and labour - 5 years - on-site - 24x7 - repair time: 6 hours CODE: U4ZP1E Compare
		Stock	Qty	Est. del.	Price
		DE168	0	Unknown	625,969.88


Arcserve Gold Maintenance - Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - Arcserve OLP CODE: MAPRN16HMAWLNHG36C Compare
	Arcserve Gold Maintenance - Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - Arcserve OLP CODE: MAPRN16HMAWLNHG36C Compare
		Stock	Qty	Est. del.	Price
		ALSDE-2	100	Fr 10/11	590,542.73


HPE Foundation Care Call-To-Repair Service - Extended service agreement - parts and labour - 5 years - on-site - 24x7 - repair time: 6 hours CODE: U4ZC6E Compare
	HPE Foundation Care Call-To-Repair Service - Extended service agreement - parts and labour - 5 years - on-site - 24x7 - repair time: 6 hours CODE: U4ZC6E Compare
		Stock	Qty	Est. del.	Price
		DE168	0	Unknown	582,367.14


DCS OPERATIONALSVCSAUTOM. ADV. TIER SMALL DEPLOYM. SIZE ANN CODE: SSCBB-NCMA-HC11 Compare
	DCS OPERATIONALSVCSAUTOM. ADV. TIER SMALL DEPLOYM. SIZE ANN CODE: SSCBB-NCMA-HC11 Compare
		Stock	Qty	Est. del.	Price
		DE168	0	Unknown	574,939.87


Arcserve Platinum Maintenance - Extended service agreement - parts and labour - 3 years - on-site - 24x7 - response time: 4 h - Arcserve OLP CODE: MAPRN14HMAWLNHP36C Compare
	Arcserve Platinum Maintenance - Extended service agreement - parts and labour - 3 years - on-site - 24x7 - response time: 4 h - Arcserve OLP CODE: MAPRN14HMAWLNHP36C Compare
		Stock	Qty	Est. del.	Price
		ALSDE-2	100	Fr 10/11	555,393.74


Arcserve Gold Maintenance - Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - Arcserve OLP CODE: MAPRN12HMAWLNHG60C Compare
	Arcserve Gold Maintenance - Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - Arcserve OLP CODE: MAPRN12HMAWLNHG60C Compare
		Stock	Qty	Est. del.	Price
		ALSDE-2	100	Fr 10/11	553,050.47


Arcserve Gold Maintenance - Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - government, academic, charity - Arcserve GLP CODE: MAPRN12HMAWLNHG60G Compare
	Arcserve Gold Maintenance - Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - government, academic, charity - Arcserve GLP CODE: MAPRN12HMAWLNHG60G Compare
		Stock	Qty	Est. del.	Price
		ALSDE-2	100	Fr 10/11	553,050.47


HPE Foundation Care Call-To-Repair Service with Defective Media Retention - Extended service agreement - parts and labour - 5 years - on-site - 24x7 - repair time: 6 hours CODE: U4ZP2E Compare
	HPE Foundation Care Call-To-Repair Service with Defective Media Retention - Extended service agreement - parts and labour - 5 years - on-site - 24x7 - repair time: 6 hours CODE: U4ZP2E Compare
		Stock	Qty	Est. del.	Price
		DE168	0	Unknown	544,236.03


HPE Proactive Care Call-To-Repair Service - Extended service agreement - parts and labour - 4 years - on-site - 24x7 - repair time: 6 hours CODE: U1VB7E Compare
	HPE Proactive Care Call-To-Repair Service - Extended service agreement - parts and labour - 4 years - on-site - 24x7 - repair time: 6 hours CODE: U1VB7E Compare
		Stock	Qty	Est. del.	Price
		DE168	0	Unknown	541,749.16

Storage Devices Service Options

Product parameters

Special conditions apply

Restricted product