HPE Foundation Care Next Business Day Service - Extended service agreement - parts and labor - 1 year - on-site - 9x5 - response time: NBD

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Marketinški opis

HPE Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

Ključne prednosti

  • Escalation management
  • HPE electronic remote support solution
  • Access to electronic support information and services

Product Description
HPE Foundation Care Next Business Day Service - extended service agreement - 1 year - on-site
Type
Extended service agreement
Service Included
Parts and labor
Location
On-site
Full Contract Period
1 year
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Service Included
Parts and labor
Location
On-site
Full Contract Period
1 year
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Service & Support
Extended service agreement - parts and labor - 1 year - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 1 year - response time: 2 hours - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 1 year ¦ New releases update - 1 year ¦ Product info support - web knowledge base access - 1 year