Marketing beskrivelse

De fleste af os har vores it-udstyr kært! Og for de fleste er det intet mindre end katastrofalt, hvis it-udstyret pludselig strejker. HP Care Pack er til for dig, der gerne vil undgå mest mulig nedetid, så din forretning kan fortsætte uforstyrret.

Key salgs points

• Ombytning af defekt hardware dagen efter, at det er gået ned
• Praktisk returnering/afhentning og levering
• Hurtig adgang til problemdiagnosticering og teknisk support via telefonen
• Et omkostningsbesparende alternativ til onsite hardwaresupport

Produktegenskaber

• Remote problem diagnosis and support
  HP will provide basic telephone technical assistance with installation, product configuration, setup and problem resolution. Prior to scheduling a unit exchange, HP may ask the customer to provide relevant information, start diagnostic tools and perform other supporting activities, at the request of HP.
• Hardware exchange
  If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a same or more recent equivalent product or part. The customer's requested pick-up, collection and ship-to locations must be within the same country and must not require HP to pick-up or collect defective products or ship replacement products or parts through international customs.
• Coverage window
  The coverage window specifies the time during which the described services are delivered onsite or remotely. Service requests received outside this coverage window will be logged the next day for which the customer has a service coverage window.