HPE Pointnext Tech Care Essential Service - Technical support - for HPE Software MDS 9500 Storage Enterprise - phone consulting - 4 years - 24x7 - response time: 15 min

Code: HY3F4E
Warranty: Unknown
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Marketing description

Get out of the data center maintenance business with HPE Pointnext Tech Care, a service that's changing the definition of operational IT support. Go beyond problem identification and resolution, and leverage HPE to figure out better ways to do things, allowing your business to adapt more quickly and drive innovation with fewer resources.

Key selling points

  • Digital and data-driven
  • Personalized and predictive
  • Innovation and intelligence

Product features

  • Digital and data-driven
    Get faster outcomes at every stage with a digitally enabled customer experience that includes faster access to product-specific experts and automatic case creation - no more navigating complex escalations.
  • Personalized and predictive
    Prevent issues before they happen with an AI-driven operations framework that predicts problems before they occur. Stay on top of performance with regular workload, performance, and opportunity alerts and modular lifecycle services.
  • Innovation and intelligence
    Get the most out of your IT with general technical guidance, product-specific experts, and an AI-powered digital experience with self-help features including knowledge articles, videos, and forums.

Product Description
HPE Pointnext Tech Care Essential Service - technical support - for HPE Software MDS 9500 Storage Enterprise - 4 years
Service & Support
Technical support
Service Included
Phone consulting
Full Contract Period
4 years
Response Time
15 min
Service Availability
24 hours a day / 7 days a week
Software Title
HPE Software MDS 9500 Storage Enterprise
Designed For
P/N: A7517AAE
Type
Technical support
Service Included
Phone consulting
Full Contract Period
4 years
Response Time
15 min
Service Availability
24 hours a day / 7 days a week
Software Title
HPE Software MDS 9500 Storage Enterprise
Installation Type
Locally installed
Service & Support
Phone consulting - 4 Years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 4 Years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Web support - 4 Years
Designed For
P/N: A7517AAE