Marketing description

Microsoft System Center Service Manager är en integrerad plattform för att automatisera och hantera en organisations processer som t ex ITIL och MOF. SCSM stödjer ITIL-processer som: Incident Management, Problem Management, Change Control, Asset Lifecycle Management.
SCSM kan hjälpa till att reducera åtgärdstider genom att minska ledtiderna mellan larm, ärende, problem, förändring och åtgärd eftersom många steg kan automatiseras i större utsträckning.

Key selling points

• User-centric support
• Datacenter management efficiency
• Business alignment

Produktegenskaper

• User-centric support
  It can improve user productivity and satisfaction while reducing support costs with its Self-Service Portal (SSP).
• Datacenter management efficiency
  With its CMDB and management packs, it helps reduce downtime and improve the reliability of IT services running within your datacenter.
• Business alignment
  It helps the organization align to business goals and adapt to new requirements through asset management, compliance and risk management, and automated reporting and analysis.