Storage Devices Service Option

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Configuration (2) Consulting (1) Deinstallation / installation (1) Extended service agreement (6796) Extended service agreement (extension) (10) Extended service agreement (renewal) (71) Extended service agreement (uplift) (20) Factory integration (1) Installation (33) Installation / configuration (74) New releases update (1) Remote installation (2) Technical support (44) Technical support (uplift) (2) Technical support (uplift/renewal) (2)

Carry-in (21) On-site (6678) Shipment (192)

2 business days (3) 2 hours (149) 24 hours (1) 3 business days (1) 4 hours (2377) 48 hours (124) 6 hours (42) 7 business days (1) Next business day (2191) Next business day ( for requests before 3:00 p.m.) (93) Next business day (for requests before 2:00 p.m.) (4) Same business day (13) Second business day (5)

10 business days (19) 14 days (1) 24 hours (115) 4 hours (41) 5 business days (1) 6 hours (1871) 7 business days (2) 8 hours (16) Next business day (21)