Opções de assistência para dispositivos de armazenamento

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Linha de produto

Arcserve Gold Maintenance (37) Arcserve Platinum Maintenance (59) Arcserve Platinum Plus Maintenance (36) Data Recovery Service (1) Fujitsu Support Pack (322) Fujitsu Support Pack (107) Fujitsu Support Pack (6) Fujitsu TopUp-Service (1) HP Care Pack (1) HPE (33) HPE (5) HPE 3PAR Performance and Capacity Trending Service (1) HPE Customer Support Technical Assistance Day Service (1) HPE Data Sanitization Service (1) HPE Enterprise Virtual Array (1) HPE Factory Express (1) HPE Nimble Storage Foundation Care (27) HPE Pointnext Tech Care (148) HPE Primera (1) HPE Proactive Care (19) HPE Professional Services (2) HPE SAN Solution Service (1) HPE Storage Performance Analysis (3) IBM Maintenance Agreement ServicePac (1) Lenovo (26) Lenovo (2053) Committed Service (4) Committed Service (256) Committed Service Post Warranty (1) Committed Service Post Warranty (242) Hardware Installation Services (3) Post Warranty (19) Post Warranty (239) Post Warranty ServicePac (1) Professional ServiceUnit (3) NETGEAR ProSupport Defective Drive Retention Service (5) OT-Care (1) OT-Care (1) QNAP (29) QNAP Extended Warranty (6) Quantum Bronze Support Plan (1) Quantum Installation and Configuration (2) Quantum Installation Services (5) Quantum Installation Services (1) Quantum Non-Returnable Tape Drive Charge (1) Quantum StorageCare (30) ScaleCare (2) StorageCraft (9) Technogroup (118) Veritas (34) Veritas (17) WD StorChoice (2)

Serviço & tipo de suporte

Configuration (4) Extended service agreement (3510) Extended service agreement (extension) (9) Extended service agreement (renewal) (266) Extended service agreement (uplift / renewal) (10) Extended service agreement (uplift) (3) Installation (52) Installation / configuration (47) New releases update (1) Remote installation (2) Technical support (22)

Localização

Carry-in (7) On-site (3706) Shipment (117)

Tempo de resposta

2 business days (1) 2 hours (227) 4 business hours (16) 4 hours (1726) 6 hours (2) Next business day (1398) Next business day ( for requests before 3:00 p.m.) (94) Next business day (for requests before 2:00 p.m.) (28) Same business day (28) Second business day (9)

Tempo de reparo

10 business days (6) 24 hours (254) 4 hours (71) 6 hours (273) 7 business days (1) 8 hours (54) Next business day (67)

Período de contrato completo

Preço

EUR

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Fujitsu Support Pack On-Site Service - Extended service agreement (extension) - parts and labour (for connection blades) - 1 year - on-site - 24x7 - response time: 4 h - for PRIMECENTER M1, M2 CÓDIGO: FSP:GDTS63Z00DESV5 Compare
	Fujitsu Support Pack On-Site Service - Extended service agreement (extension) - parts and labour (for connection blades) - 1 year - on-site - 24x7 - response time: 4 h - for PRIMECENTER M1, M2 CÓDIGO: FSP:GDTS63Z00DESV5 Compare
		Estoque	Qtd	Husa. del.	Preço
		DE168	100	Q 05/02	243,44
		DE957	49	S 07/02	250,72


NETGEAR ProSupport Defective Drive Retention Service Category 3 - Technical support - 3 years - for ReadyDATA 516; ReadyNAS 2120 RN2120; 716 RN716X CÓDIGO: PDR0133-10000S Compare
	NETGEAR ProSupport Defective Drive Retention Service Category 3 - Technical support - 3 years - for ReadyDATA 516; ReadyNAS 2120 RN2120; 716 RN716X CÓDIGO: PDR0133-10000S Compare
		Estoque	Qtd	Husa. del.	Preço
		DE168	100	Q 05/02	247,99
		DE278	100	Q 12/02	252,05
		DE712	100	T 11/02	263,84


Technogroup Synology Onsite Support Pack - Post Warranty - Extended service agreement - parts and labour - 1 year - on-site - 13x5 - response time: next business day ( for requests before 3:00 p.m.) - under €1,000 CÓDIGO: PWSSP050101205P Compare
	Technogroup Synology Onsite Support Pack - Post Warranty - Extended service agreement - parts and labour - 1 year - on-site - 13x5 - response time: next business day ( for requests before 3:00 p.m.) - under €1,000 CÓDIGO: PWSSP050101205P Compare
		Estoque	Qtd	Husa. del.	Preço
		APIDE	20	T 04/02	254,34


HPE Installation Service - Installation / configuration - on-site - for P / N: Q6Q62AR CÓDIGO: U4823E Compare
	HPE Installation Service - Installation / configuration - on-site - for P / N: Q6Q62AR CÓDIGO: U4823E Compare
		Estoque	Qtd	Husa. del.	Preço
		TDDE2	9999	S 07/02	256,77
		DE278	100	Q 12/02	258,41
		DE712	9876	T 11/02	335,14


Fujitsu TopUp-Service On-Site Service - Extended service agreement - parts and labour - 5 years (from original purchase date of the equipment) - on-site - 9x5 - response time: 4 h - must be purchased simultaneously with the product - for Celsius J550, J580, M7010, M770, R970, W570, W580; ESPRIMO D958, D958 / E94, Q958 CÓDIGO: FSP:GP5S60Z00DEDT5 Compare
	Fujitsu TopUp-Service On-Site Service - Extended service agreement - parts and labour - 5 years (from original purchase date of the equipment) - on-site - 9x5 - response time: 4 h - must be purchased simultaneously with the product - for Celsius J550, J580, M7010, M770, R970, W570, W580; ESPRIMO D958, D958 / E94, Q958 CÓDIGO: FSP:GP5S60Z00DEDT5 Compare
		Estoque	Qtd	Husa. del.	Preço
		DE168	100	Q 05/02	260,33


Data Recovery Service Pro - Technical support - data recovery - 5 years - for ioSafe 218 CÓDIGO: 218-5YRDRS Compare
	Data Recovery Service Pro - Technical support - data recovery - 5 years - for ioSafe 218 CÓDIGO: 218-5YRDRS Compare
		Estoque	Qtd	Husa. del.	Preço
		APIDE	20	T 04/02	267,19


Quantum StorageCare Bronze Support Plan Zone 1 - Extended service agreement (uplift / renewal) - parts and labour (for tape drive module, half height) - 1 year - on-site - 9x5 - response time: NBD - for P / N: LSC33-ATDX-L6NA, LSC33-ATDX-L7JA, LSC33-ATDX-L7NA, LSC33-ATDX-L8JA, LSC33-ATDX-L8NA CÓDIGO: SSC33-RTDX-CB11 Compare
	Quantum StorageCare Bronze Support Plan Zone 1 - Extended service agreement (uplift / renewal) - parts and labour (for tape drive module, half height) - 1 year - on-site - 9x5 - response time: NBD - for P / N: LSC33-ATDX-L6NA, LSC33-ATDX-L7JA, LSC33-ATDX-L7NA, LSC33-ATDX-L8JA, LSC33-ATDX-L8NA CÓDIGO: SSC33-RTDX-CB11 Compare
		Estoque	Qtd	Husa. del.	Preço
		DE278	100	Q 12/02	271,22


HPE Installation Service - Installation CÓDIGO: UJ746E Compare
	HPE Installation Service - Installation CÓDIGO: UJ746E Compare
		Estoque	Qtd	Husa. del.	Preço
		DE278	100	Q 12/02	279,16
		TDDE2	9999	S 07/02	283,88


HPE Installation Service - Installation - 1 incident - on-site - for StorageWorks Modular Smart Array P2000 G3 CÓDIGO: U8132E Compare
	HPE Installation Service - Installation - 1 incident - on-site - for StorageWorks Modular Smart Array P2000 G3 CÓDIGO: U8132E Compare
		Estoque	Qtd	Husa. del.	Preço
		TDDE2	9999	S 07/02	279,43
		DE278	100	Q 12/02	280,84
		DE712	9876	T 11/02	312,87


Lenovo Essential Service - Extended service agreement - parts and labour - 1 year - on-site - 24x7 - response time: 4 h - for P / N: 6415HC6 CÓDIGO: 5WS7A35316 Compare
	Lenovo Essential Service - Extended service agreement - parts and labour - 1 year - on-site - 24x7 - response time: 4 h - for P / N: 6415HC6 CÓDIGO: 5WS7A35316 Compare
		Estoque	Qtd	Husa. del.	Preço
		DE278	100	Q 12/02	280,37


Quantum StorageCare Bronze Support Plan Zone 1 - Extended service agreement (uplift / renewal) - parts and labour (for 25-Slot Upgrade) - 1 year - on-site - 9x5 - response time: NBD - for P / N: LSC36-ALSE-001A CÓDIGO: SSC36-RLSE-CB11 Compare
	Quantum StorageCare Bronze Support Plan Zone 1 - Extended service agreement (uplift / renewal) - parts and labour (for 25-Slot Upgrade) - 1 year - on-site - 9x5 - response time: NBD - for P / N: LSC36-ALSE-001A CÓDIGO: SSC36-RLSE-CB11 Compare
		Estoque	Qtd	Husa. del.	Preço
		DE278	100	Q 12/02	283,20


S+O 2 Year NBD 5 / 13 1500.00 Synology Support Pack / Hardware / Spare Parts / Onsite Service Engineer CÓDIGO: SSP050152405A Compare
	S+O 2 Year NBD 5 / 13 1500.00 Synology Support Pack / Hardware / Spare Parts / Onsite Service Engineer CÓDIGO: SSP050152405A Compare
		Estoque	Qtd	Husa. del.	Preço
		DE278	100	Q 12/02	286,37


HPE Installation Service - Installation CÓDIGO: HX383E Compare
	HPE Installation Service - Installation CÓDIGO: HX383E Compare
		Estoque	Qtd	Husa. del.	Preço
		DE168	100	Q 05/02	287,22


HPE Installation Service - Installation / configuration - on-site CÓDIGO: UC717E Compare
	HPE Installation Service - Installation / configuration - on-site CÓDIGO: UC717E Compare
		Estoque	Qtd	Husa. del.	Preço
		DE168	100	Q 05/02	289,63


Fujitsu Support Pack HDD Retention - Extended service agreement - for ETERNUS CS 200 S2 CÓDIGO: FSP:GSXA00Z00DES2A Compare
	Fujitsu Support Pack HDD Retention - Extended service agreement - for ETERNUS CS 200 S2 CÓDIGO: FSP:GSXA00Z00DES2A Compare
		Estoque	Qtd	Husa. del.	Preço
		DE168	100	Q 05/02	290,81


S+O 4 Year NBD 5 / 13 500.00 Synology Support Pack / Hardware / Spare Parts / Onsite Service Engineer CÓDIGO: SSP050054805A Compare
	S+O 4 Year NBD 5 / 13 500.00 Synology Support Pack / Hardware / Spare Parts / Onsite Service Engineer CÓDIGO: SSP050054805A Compare
		Estoque	Qtd	Husa. del.	Preço
		DE278	100	Q 12/02	295,55


QNAP Next Business Day - Extended service agreement - advance hardware replacement - 3 years - shipment - business hours / 5 days a week - response time: next business day (for requests before 2:00 p.m.) CÓDIGO: NBD3Y-TS-873AEU-DE Compare
	QNAP Next Business Day - Extended service agreement - advance hardware replacement - 3 years - shipment - business hours / 5 days a week - response time: next business day (for requests before 2:00 p.m.) CÓDIGO: NBD3Y-TS-873AEU-DE Compare
		Estoque	Qtd	Husa. del.	Preço
		DE278	100	Q 12/02	298,13


QNAP Next Business Day - Extended service agreement - advance hardware replacement - 3 years - shipment - business hours / 5 days a week - response time: next business day (for requests before 2:00 p.m.) CÓDIGO: NBD3Y-TS-855EU-DE Compare
	QNAP Next Business Day - Extended service agreement - advance hardware replacement - 3 years - shipment - business hours / 5 days a week - response time: next business day (for requests before 2:00 p.m.) CÓDIGO: NBD3Y-TS-855EU-DE Compare
		Estoque	Qtd	Husa. del.	Preço
		DE278	100	Q 12/02	298,13


Quantum Bronze Support Plan zone 1 - Extended service agreement - parts and labour (for expansion, 8TB usable physical capacity) - 1 year - on-site - 9x5 - response time: NBD - for Quantum DXi4800 CÓDIGO: SDY48-ACE8-BL11 Compare
	Quantum Bronze Support Plan zone 1 - Extended service agreement - parts and labour (for expansion, 8TB usable physical capacity) - 1 year - on-site - 9x5 - response time: NBD - for Quantum DXi4800 CÓDIGO: SDY48-ACE8-BL11 Compare
		Estoque	Qtd	Husa. del.	Preço
		DE278	100	Q 12/02	302,39


S+O 3 Year NBD 5 / 13 1000.00 Synology Support Pack / Hardware / Spare Parts / Onsite Service Engineer CÓDIGO: SSP050103605A Compare
	S+O 3 Year NBD 5 / 13 1000.00 Synology Support Pack / Hardware / Spare Parts / Onsite Service Engineer CÓDIGO: SSP050103605A Compare
		Estoque	Qtd	Husa. del.	Preço
		DE278	100	Q 12/02	304,72

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