StorageCraft Software Maintenance - Technical support (renewal) - for StorageCraft ShadowProtect SPX (Windows - Virtual Server) - 1 server - volume - 1-19 licences - emergency phone consulting - 3 years - 12x5 - response time: 2 business hours

Κατηγορία Τεχνική υποστήριξη λογισμικού
Κωδικός XSVW00USMS013YZZZ
Μάρκα StorageCraft Technology
Εγγύηση Άγνωστο
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Product Description
StorageCraft Software Maintenance - technical support (renewal) - for StorageCraft ShadowProtect SPX (Windows - Virtual Server) - 3 years
Service & Support
Technical support (renewal)
Service Included
Emergency phone consulting
Full Contract Period
3 years
Response Time
2 business hours
Service Availability
12 hours a day / 5 days a week
Software Title
StorageCraft ShadowProtect SPX (Windows - Virtual Server)
Licence Qty
1 server
Licence Pricing
Volume / 1-19 licences
Type
Technical support (renewal)
Service Included
Emergency phone consulting
Full Contract Period
3 years
Response Time
2 business hours
Service Availability
12 hours a day / 5 days a week
Software Title
StorageCraft ShadowProtect SPX (Windows - Virtual Server)
Installation Type
Locally installed
Licence Qty
1 server
Licence Pricing
Volume / 1-19 licences
Service & Support
Emergency phone consulting - 3 years - response time: 2 business hours - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday ¦ Phone consulting - 3 years - response time: 1 business day - severity high ¦ Phone consulting - 3 years - response time: 2 business days - severity medium ¦ Phone consulting - 3 years - response time: 2 business days - severity low ¦ Emergency e-mail consulting - 3 years - response time: 2 business hours - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday ¦ E-mail consulting - 3 years - response time: 1 business day - severity high ¦ E-mail consulting - 3 years - response time: 2 business days - severity medium ¦ E-mail consulting - 3 years - response time: 2 business days - severity low ¦ Web support - 3 years ¦ Web knowledge base access - 3 years ¦ New releases update - 3 years
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