Marketing description

HPE Foundation Care Service (HPE Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

Key selling points

• Make one call to access global support specialists
• Resolve issues quickly with alerts and access to actionable information
• Use the unique combination of automated support and HPE expertise

Produktegenskaper

• Simplify your support experience
  Stay up and running with HPE Foundation Care - one place to resolve problems for hardware, firmware, and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors.
• Reduce complexity
  Simplify support with 24x7 system monitoring, fast diagnostics, automatic case creation, and parts dispatch.
• Reduce downtime
  Choose the high level call-to-repair commitment - restoring hardware operation within six hours.
• Prepare for growth
  Make full use of IT resources, budgets, and talent to advance your business toward high-value growth.
• Boost control and management
  Leverage online visibility into your assets and support status with the HPE Support Center website.
• Foundation Care call-to-repair service
  Call 24 hours a day, seven days a week, including HPE holidays. HP commitment is to have your hardware operational within six hours after receiving your call.