Marketing description

Service Manager can help your organization to increase productivity, reduce costs, improve resolution times, and meet compliance standards. Its built-in processes are based on industry best practices such as those found in Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL).
Customers increasingly require a comprehensive suite of management tools that provide end-to-end support for virtual and non-virtual server infrastructure. The server management suites provide an easy and economical way for customers to get server management licenses for the four main products of System Center - System Center Operations Manager 2007 R2, Configuration Manager 2007 R2, Data Protection Manager 2007, and Virtual Machine Manager 2008 R2. Because the Suites include Virtual Machine Manager - Microsoft's solution for managing a virtual environment - customers who are running or plan to run virtual infrastructure should consider acquiring one of the Suites.

Key selling points

• User-centric support
• Datacenter management efficiency
• Business alignment

Product features

• User-centric support
  It can improve user productivity and satisfaction while reducing support costs with its Self-Service Portal (SSP).
• Datacenter management efficiency
  With its CMDB and management packs, it helps reduce downtime and improve the reliability of IT services running within your datacenter.
• Business alignment
  It helps the organization align to business goals and adapt to new requirements through asset management, compliance and risk management, and automated reporting and analysis.