HPE Nimble Storage Foundation Care 4H Parts Exchange Support - Extended service agreement - advance parts replacement (for 480GB cache storage array) - 3 years - shipment - 24x7 - response time: 4 h - for P/N: Q8B77B, Q8B77BR, Q8D11B

Kategori: Pilihan Perkhidmatan Peranti Storan
Kod: HT6Z0A3#ZDX
Jenama: Hewlett Packard Enterprise
Waranti: Tidak diketahui
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Product Description
HPE Nimble Storage Foundation Care 4H Parts Exchange Support - extended service agreement - 3 years - shipment
Type
Extended service agreement
Service Included
Advance parts replacement
Location
Shipment
Full Contract Period
3 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Covered Configurations
480GB cache storage array
Designed For
P/N: Q8B77B, Q8B77BR, Q8D11B
Service Included
Advance parts replacement
Location
Shipment
Full Contract Period
3 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Covered Configurations
480GB cache storage array
Service & Support
Extended service agreement - advance parts replacement - 3 years - shipment - response time: 4 h - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 3 years - response time: NBD - availability: 24 hours a day / Monday-Friday - severity level 4 ¦ Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 3 years ¦ New releases update - 3 years
Designed For
P/N: Q8B77B, Q8B77BR, Q8D11B
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