HPE Nimble Storage Foundation Care NBD Parts Exchange Support - Extended service agreement - advance parts replacement (for 11TB storage array) - 1 year - shipment - 8x5 - response time: NBD - for P/N: Q8D07A

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Product Description
HPE Nimble Storage Foundation Care NBD Parts Exchange Support - extended service agreement - 1 year - shipment
Type
Extended service agreement
Service Included
Advance parts replacement
Location
Shipment
Full Contract Period
1 year
Response Time
Next business day
Service Availability
8 hours a day / 5 days a week
Covered Configurations
11TB storage array
Designed For
P/N: Q8D07A
Service Included
Advance parts replacement
Location
Shipment
Full Contract Period
1 year
Response Time
Next business day
Service Availability
8 hours a day / 5 days a week
Covered Configurations
11TB storage array
Service & Support
Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD - availability: 8 hours a day (9:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: NBD - availability: 24 hours a day / Monday-Friday - severity level 4 ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 1 year ¦ New releases update - 1 year
Designed For
P/N: Q8D07A