HPE Pointnext Tech Care Essential Exchange Service Post Warranty - Extended service agreement - replacement - 1 year - shipment - 24x7 - response time: 4 h - for P/N: B7B66B, B7B69A, B7B69B, B7B69BR, C8S07A, C8S07B, E7X53A, E7X53B, P9L72A, Q2R33A

Category: Storage Devices Service Options
Code: H12A3PE
Brand: Hewlett Packard Enterprise
Warranty: -1 - 12 Months
Manufacturer (by 1WorldSync)
 
Unknown
CZ017
 
12 Months
CZ016
 
-1 Month
DE168
 
Unknown
For illustrative purpose only
Stock Qty Est. Delivery Price
VAT
CZ017 0 unknown 26.77
CZ016 0 unknown 39.86
DE168 0 unknown 46.54
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Marketing description

HPE Pointnext Tech Care is the operational support experience for HPE hardware and software products (HPE products). HPE Pointnext Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.

Key selling points

  • Remote problem diagnosis and support
  • On-site hardware support
  • Replacement parts and materials
  • HPE Visual Remote Guidance (VRG)
  • HPE InfoSight dashboards
  • HPE InfoSight workload insights
  • Firmware updates for selected products

Product Description
HPE Pointnext Tech Care Essential Exchange Service Post Warranty - extended service agreement - 1 year - shipment
Type
Extended service agreement
Service Included
Replacement
Location
Shipment
Full Contract Period
1 year
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Designed For
P/N: AJ766SB, AJ768SB, AJ935SB, B7B63A, B7B66A, B7B66B, B7B69A, B7B69B, B7B69BR, BV849SB, C8S07A, C8S07B, E7X53A, E7X53B, P9L72A, Q2040AA, Q2041AA, Q2R33A
Service Included
Replacement
Location
Shipment
Full Contract Period
1 year
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Service & Support
Extended service agreement - replacement - 1 year - shipment - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - replacement - 1 year - shipment - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Technical support - remote diagnosis - 1 year
Designed For
P/N: AJ766SB, AJ768SB, AJ935SB, B7B63A, B7B66A, B7B66B, B7B69A, B7B69B, B7B69BR, BV849SB, C8S07A, C8S07B, E7X53A, E7X53B, P9L72A, Q2040AA, Q2041AA, Q2R33A
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