Adobe Advantage Support Program - Product info support (renewal) - for Adobe Acrobat - TLP - Level 1 (1+) - 60000 points - 1 year - 24x7 - response time: 30 min - International English

Kategooria: Tarkvara tugiteenus
Tootekood: 10006106AD01A12
Tootja: Adobe
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Marketing description

The Adobe Advantage Support Program offers personalized and priority support coverage as an enhancement to the Gold or Platinum support program through designated Adobe specialists who understand your unique deployment environment and solution priorities. The designated Adobe specialists directly handle your support cases and manage escalations to optimize your solution performance and mitigate risks.

Key selling points

  • Support plan tailored to your specific solution needs
  • Direct access to designated Adobe specialists in your region on a 24x7 basis
  • Enhanced SLAs for business critical issues

Product Description
Adobe Advantage Support Program - product info support (renewal) - for Adobe Acrobat - 1 year
Service & Support
Product info support (renewal)
Location
On-site
Full Contract Period
1 year
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Localisation
International English
Software Title
Adobe Acrobat
Licence Pricing
Volume / Level 1 (1+)
Licensing Program
Adobe Volume Licensing Transactional Licence Program (TLP)
Point Value
60000 points
Type
Product info support (renewal)
Location
On-site
Full Contract Period
1 year
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Localisation
International English
Software Title
Adobe Acrobat
Licence Pricing
Volume / Level 1 (1+)
Licensing Program
Adobe Volume Licensing Transactional Licence Program (TLP)
Point Value
60000 points
Service & Support
Product info support - 1 year - on-site - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 5 contacts / priority 1 ¦ Product info support - 1 year - on-site - response time: 1 business hour - availability: 24 hours a day / Monday-Sunday - 5 contacts / priority 2 ¦ Product info support - 1 year - on-site - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - 5 contacts / priority 3 ¦ Product info support - 1 year - on-site - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - 5 contacts / priority 4
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