HPE Pointnext Tech Care Essential Exchange Service Post Warranty - Extended service agreement - replacement - 2 years - shipment - 24x7 - response time: 4 h - for P/N: B7B66B, B7B69A, B7B69B, B7B69BR, C8S07A, C8S07B, E7X53A, E7X53B, P9L72A, Q2R33A

श्रेणी: स्टोरेज डिवाइस सर्विस ऑप्शन्स
कोड: H12A5PE
ब्रांड: Hewlett Packard Enterprise
विक्रेता आइटम देखें और बदलें अननोन
केवल उदाहरण के लिए
उत्पाद अस्थायी रूप से अनुपलब्ध है। पंजीकृत उपयोगकर्ता एक लिखित अनुरोध सबमिट कर सकते हैं और हम इसे आपके लिए खोजने का प्रयास करेंगे।
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मार्केटिंग डिस्क्रिप्शन

HPE Pointnext Tech Care is the operational support experience for HPE hardware and software products (HPE products). HPE Pointnext Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.

प्रमुख विक्रय बिंदु

  • Remote problem diagnosis and support
  • On-site hardware support
  • Replacement parts and materials
  • HPE Visual Remote Guidance (VRG)
  • HPE InfoSight dashboards
  • HPE InfoSight workload insights
  • Firmware updates for selected products

Product Description
HPE Pointnext Tech Care Essential Exchange Service Post Warranty - extended service agreement - 2 years - shipment
Type
Extended service agreement
Service Included
Replacement
Location
Shipment
Full Contract Period
2 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Designed For
P/N: AJ766SB, AJ768SB, AJ935SB, B7B63A, B7B66A, B7B66B, B7B69A, B7B69B, B7B69BR, BV849SB, C8S07A, C8S07B, E7X53A, E7X53B, P9L72A, Q2040AA, Q2041AA, Q2R33A
Service Included
Replacement
Location
Shipment
Full Contract Period
2 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Service & Support
Extended service agreement - replacement - 2 years - shipment - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - replacement - 2 years - shipment - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 2 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 2 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Technical support - remote diagnosis - 2 years
Designed For
P/N: AJ766SB, AJ768SB, AJ935SB, B7B63A, B7B66A, B7B66B, B7B69A, B7B69B, B7B69BR, BV849SB, C8S07A, C8S07B, E7X53A, E7X53B, P9L72A, Q2040AA, Q2041AA, Q2R33A
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