StorageCraft Software Maintenance - Technical support (renewal) - for StorageCraft ShadowProtect SPX Virtual Essentials Edition - 2 sockets - academic, GOV - ESD - emergency phone consulting - 1 year - 12x5 - response time: 2 business hours

Category: Software Technical Support
Code: XESS00EUMG011YZZZ
Brand: StorageCraft Technology
Warranty: Unknown
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Product Description
StorageCraft Software Maintenance - technical support (renewal) - for StorageCraft ShadowProtect SPX Virtual Essentials Edition - 1 year
Service & Support
Technical support (renewal)
Service Included
Emergency phone consulting
Full Contract Period
1 year
Response Time
2 business hours
Service Availability
12 hours a day / 5 days a week
Software Title
StorageCraft ShadowProtect SPX Virtual Essentials Edition
Licence Qty
2 sockets
Licence Pricing
Academic, government
Licensing Details
ESD
Type
Technical support (renewal)
Service Included
Emergency phone consulting
Full Contract Period
1 year
Response Time
2 business hours
Service Availability
12 hours a day / 5 days a week
Software Title
StorageCraft ShadowProtect SPX Virtual Essentials Edition
Installation Type
Locally installed
Licence Qty
2 sockets
Licence Pricing
Academic, government
Licensing Details
ESD
Service & Support
Emergency phone consulting - 1 year - response time: 2 business hours availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday ¦ Phone consulting - 1 year - response time: 1 business day - severity high ¦ Phone consulting - 1 year - response time: 2 business days - severity medium ¦ Phone consulting - 1 year - response time: 2 business days - severity low ¦ Emergency e-mail consulting - 1 year - response time: 2 business hours availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday ¦ E-mail consulting - 1 year - response time: 1 business day - severity high ¦ E-mail consulting - 1 year - response time: 2 business days - severity medium ¦ E-mail consulting - 1 year - response time: 2 business days - severity low ¦ Web support - 1 year ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year
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