MARKIT – blancco advanced support plan (sp2) - technical support

Κωδικός 4L41K11564

Μάρκα Lenovo

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Product Description: Blancco Advanced Support Plan (SP2) - technical support - for Blancco Drive Eraser Volume Edition - 5 incident
Service & Support: Technical support
Service Included: Phone consulting
Full Contract Period: 5 incident
Response Time: 2 hours
Service Availability: 9 hours a day / 5 days a week
Software Title: Blancco Drive Eraser Volume Edition
Licence Qty: 1 licence
Licence Pricing: Volume / 1000-4999 licences
Licensing Details: ESD

Type: Technical support
Service Included: Phone consulting
Full Contract Period: 5 incident
Response Time: 2 hours
Service Availability: 9 hours a day / 5 days a week
Software Title: Blancco Drive Eraser Volume Edition
Installation Type: Locally installed
Licence Qty: 1 licence
Licence Pricing: Volume / 1000-4999 licences
Licensing Details: ESD
Service & Support: Phone consulting - response time: 2 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 1 ¦ Phone consulting - response time: 4 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 2 ¦ Phone consulting - response time: 6 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 3/4 ¦ E-mail consulting - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Web knowledge base access ¦ New releases update

Special conditions apply