HPE Pointnext Tech Care Essential Service - Extended service agreement - parts and labor - 3 years - on-site - 24x7 - response time: 4 h - for P/N: R0Q79AR, R0Q81AR, R0Q82AR, R0Q83AR, R0Q84AR, R7J70A, R7J70AR, R7J71A, R7J71AR

Categorie Dienstverleningsmogelijkheden Opslagapparatuur
Code: H28P0E
Merk Hewlett Packard Enterprise
Garantie Unknown
For illustrative purpose only
Voorraad Qty Verwachte levertijd Prijs
SYNUS 9999 5-3-2025 Onbekend 4.158,24
ARRUS 0 Onbekend 4.290,90
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Marketing description

Krijg de expertise die u nodig hebt voor het oplossen van uw grootste IT-uitdagingen. HPE Pointnext Services helpen u bij het bijblijven van trends door uw technologie te transformeren, uw activiteiten te stroomlijnen en personeel vrij te maken zodat het zich op bedrijfsinnovatie kan concentreren. Haal het meeste uit uw data, test nieuwe bedrijfsmodellen, vermijd bedreigingen en maximaliseer uw flexibiliteit.

Key selling points

  • Remote problem diagnosis and support
  • On-site hardware support
  • Replacement parts and materials
  • HPE Visual Remote Guidance (VRG)
  • HPE InfoSight dashboards
  • HPE InfoSight workload insights
  • Firmware updates for selected products
  • Collaborative Support and Collaborative Assistance

Product Description
HPE Pointnext Tech Care Essential Service - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labor
Location
On-site
Full Contract Period
3 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Designed For
P/N: R0Q79A, R0Q79AR, R0Q80A, R0Q80AR, R0Q81A, R0Q81AR, R0Q82A, R0Q82AR, R0Q83A, R0Q83AR, R0Q84A, R0Q84AR, R7J70A, R7J70AR, R7J71A, R7J71AR
Service Included
Parts and labor
Location
On-site
Full Contract Period
3 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Service & Support
Extended service agreement - parts and labor - 3 years - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - visual remote guidance - 3 years ¦ New releases update - 3 years ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 3 years
Designed For
P/N: R0Q79A, R0Q79AR, R0Q80A, R0Q80AR, R0Q81A, R0Q81AR, R0Q82A, R0Q82AR, R0Q83A, R0Q83AR, R0Q84A, R0Q84AR, R7J70A, R7J70AR, R7J71A, R7J71AR
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