Storage Devices Service Options

Product parameters

Product line

Arcserve Gold Maintenance (1) Barracuda Premium Support (4) BUFFALO Warranty Service (1) Cisco Unified Computing Warranty Plus (1) HPE (67) HPE (20) HPE Enclosure (1) HPE Foundation Care (3) HPE Foundation Care (3) HPE Pointnext Tech Care (393) HPE Proactive Care (29) HPE Professional Services (2) Infortrend (2) Kanguru (1) Kanguru (1) Lenovo (7626) Committed Service (101) Committed Service Post Warranty (135) Essentials (1) Hardware Installation (2) Hardware Installation Services (71) Post Warranty (1) Post Warranty (323) Pro (2) Remote Technical Support (2) Logicube (2) NETGEAR ProSupport Defective Drive Retention Service (3) OT-Care (1) Overland-Tandberg (1) Promise (1) Promise (1) QNAP (33) QNAP (3) Quantum (5) Quantum (3) Quantum Configuration Services (1) Quantum Distributed Cloud Services (5) Quantum Gold Software Support Plan (3) Quantum Installation and Configuration (23) Quantum Installation and Configuration (8) Quantum Installation Services (17) Quantum Installation Services (9) Quantum Next Business Day Gold Support Plan (1) Quantum Non-Returnable Disk Drive Charge (8) Quantum Non-Returnable Disk Drive Charge (11) Quantum Non-Returnable Option (2) Quantum Non-Returnable Tape Drive Charge (3) Quantum Silver Software Support Plan (2) Quantum StorageCare (320) Quantum StorageCare (33) Quantum WebEx Installation and Configuration (1) StorageCraft (1) Veritas (15955) Veritas (152)

Service & support type

Configuration (5) Extended service agreement (24339) Extended service agreement (initial) (13) Extended service agreement (renewal) (532) Extended service agreement (uplift / renewal) (27) Extended service agreement (uplift) (112) Installation (121) Installation / configuration (216) Technical support (32) Technical support (uplift) (2) Technical support (uplift/renewal) (2)

Location

On-site (23363) Shipment (55)

Response time

2 hours (1927) 24 hours (2) 4 business hours (3530) 4 hours (5666) 4 hours by U.S. citizens (1482) 48 hours (36) 6 hours (5) Next business day (6924) Next business day / 4 hours (1) Next business day by U.S. citizens (3485) Next day (4)

Repair time

24 hours (120) 6 hours (242)

Full contract period

Price

USD

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BUFFALO Warranty Service Express - Extended service agreement - replacement - 3 years - shipment - response time: NBD - for TeraStation 5010 Series TS5210DN, TS5410RN, TS5410RN2404; 5410DN TS5410DN1604 CODE: 3YNBD20 Compare
	BUFFALO Warranty Service Express - Extended service agreement - replacement - 3 years - shipment - response time: NBD - for TeraStation 5010 Series TS5210DN, TS5410RN, TS5410RN2404; 5410DN TS5410DN1604 CODE: 3YNBD20 Compare
		Stock	Qty	Est. del.	Price
		SYNUS	9999	We 22/01	176.47


Quantum StorageCare Gold Support Plan Zone 1 - Extended service agreement (renewal) - parts and labor - 1 year - on-site - 24x7 - response time: 4 h - for P / N: 8LBBN-STDX-PM12 CODE: SLBBN-RTDX-GL11 Compare
	Quantum StorageCare Gold Support Plan Zone 1 - Extended service agreement (renewal) - parts and labor - 1 year - on-site - 24x7 - response time: 4 h - for P / N: 8LBBN-STDX-PM12 CODE: SLBBN-RTDX-GL11 Compare
		Stock	Qty	Est. del.	Price
		SYNUS	9999	We 22/01	3,158.77


Quantum StorageCare Bronze Support Plan Zone 1 - Extended service agreement (renewal) - parts and labor - 1 year - on-site - response time: next day - for P / N: 8LBBN-STDX-PM12 CODE: SLBBN-RTDX-BL11 Compare
	Quantum StorageCare Bronze Support Plan Zone 1 - Extended service agreement (renewal) - parts and labor - 1 year - on-site - response time: next day - for P / N: 8LBBN-STDX-PM12 CODE: SLBBN-RTDX-BL11 Compare
		Stock	Qty	Est. del.	Price
		SYNUS	9999	We 22/01	2,193.83


Quantum StorageCare Rapid Exchange Zone 1 - Extended service agreement (renewal) - replacement - 2 years - shipment CODE: SE-ER-R21 Compare
	Quantum StorageCare Rapid Exchange Zone 1 - Extended service agreement (renewal) - replacement - 2 years - shipment CODE: SE-ER-R21 Compare
		Stock	Qty	Est. del.	Price
		SYNUS	9999	We 22/01	749.38


Quantum StorageCare Bronze Support Plan Zone 1 - Extended service agreement (renewal) - parts and labor - 1 year - on-site - response time: next day CODE: SR-ER-N11 Compare
	Quantum StorageCare Bronze Support Plan Zone 1 - Extended service agreement (renewal) - parts and labor - 1 year - on-site - response time: next day CODE: SR-ER-N11 Compare
		Stock	Qty	Est. del.	Price
		SYNUS	9999	We 22/01	857.80


Quantum StorageCare Rapid Exchange Zone 1 - Extended service agreement (renewal) - replacement - 1 year - shipment CODE: SR-ER-R11 Compare
	Quantum StorageCare Rapid Exchange Zone 1 - Extended service agreement (renewal) - replacement - 1 year - shipment CODE: SR-ER-R11 Compare
		Stock	Qty	Est. del.	Price
		SYNUS	9999	We 22/01	709.62


Quantum StorageCare Installation Services Zone 1 - Installation (for up to 12 Fibre Channel or Storage Networking drives) - on-site - for Scalar CODE: SSCBB-NTDF-0121 Compare
	Quantum StorageCare Installation Services Zone 1 - Installation (for up to 12 Fibre Channel or Storage Networking drives) - on-site - for Scalar CODE: SSCBB-NTDF-0121 Compare
		Stock	Qty	Est. del.	Price
		SYNUS	9999	We 22/01	1,364.19


Quantum StorageCare Bronze Support Plan Zone 1 - Extended service agreement (uplift) - parts and labor - 3 years - on-site - 9x5 - response time: next day CODE: SU-ER-N31 Compare
	Quantum StorageCare Bronze Support Plan Zone 1 - Extended service agreement (uplift) - parts and labor - 3 years - on-site - 9x5 - response time: next day CODE: SU-ER-N31 Compare
		Stock	Qty	Est. del.	Price
		SYNUS	9999	We 22/01	1,929.90


Quantum StorageCare Gold Support Plan Zone 1 - Extended service agreement - parts and labor (for tape library with 100 cartridge slots) - 1 year (1st year) - on-site - 24x7 - response time: 4 h - for Scalar i2000, i6000 CODE: SSC2K-RS01-GL11 Compare
	Quantum StorageCare Gold Support Plan Zone 1 - Extended service agreement - parts and labor (for tape library with 100 cartridge slots) - 1 year (1st year) - on-site - 24x7 - response time: 4 h - for Scalar i2000, i6000 CODE: SSC2K-RS01-GL11 Compare
		Stock	Qty	Est. del.	Price
		SYNUS	9999	We 22/01	9,188.18


Quantum StorageCare Installation Services Zone 1 - Installation (for redundant power supply) - on-site CODE: SSCBB-NRPS-0001 Compare
	Quantum StorageCare Installation Services Zone 1 - Installation (for redundant power supply) - on-site CODE: SSCBB-NRPS-0001 Compare
		Stock	Qty	Est. del.	Price
		SYNUS	9999	We 22/01	191.53


Quantum StorageCare Installation Services Zone 1 - Installation (for 9U expansion module) - on-site - for Scalar i500 CODE: SSC5H-NEXM-0001 Compare
	Quantum StorageCare Installation Services Zone 1 - Installation (for 9U expansion module) - on-site - for Scalar i500 CODE: SSC5H-NEXM-0001 Compare
		Stock	Qty	Est. del.	Price
		SYNUS	9999	We 22/01	693.59


Quantum StorageCare Time and Materials Charge Zone 1 - Extended service agreement - parts and labor - 1 day - on-site CODE: SAABB-NTAM-0001 Compare
	Quantum StorageCare Time and Materials Charge Zone 1 - Extended service agreement - parts and labor - 1 day - on-site CODE: SAABB-NTAM-0001 Compare
		Stock	Qty	Est. del.	Price
		SYNUS	9999	We 22/01	2,990.23


Quantum StorageCare Bronze Support Plan Zone 1 - Extended service agreement - parts and labor (for 5U tape library) - 1 year (6th year and later) - on-site - response time: next day - for Scalar i500 CODE: SSC51-RS00-BL61 Compare
	Quantum StorageCare Bronze Support Plan Zone 1 - Extended service agreement - parts and labor (for 5U tape library) - 1 year (6th year and later) - on-site - response time: next day - for Scalar i500 CODE: SSC51-RS00-BL61 Compare
		Stock	Qty	Est. del.	Price
		SYNUS	9999	We 22/01	690.03


Quantum StorageCare Installation Services Zone 1 - Installation (for up to 12 SCSI drives) - on-site - for Scalar CODE: SSCBB-NTDL-0121 Compare
	Quantum StorageCare Installation Services Zone 1 - Installation (for up to 12 SCSI drives) - on-site - for Scalar CODE: SSCBB-NTDL-0121 Compare
		Stock	Qty	Est. del.	Price
		SYNUS	9999	We 22/01	693.59


Quantum Configuration Services Zone 2 - Configuration - on-site - for Scalar 24, 50, 50e, i40, i500 CODE: SLBBL-NSYC-0002 Compare
	Quantum Configuration Services Zone 2 - Configuration - on-site - for Scalar 24, 50, 50e, i40, i500 CODE: SLBBL-NSYC-0002 Compare
		Stock	Qty	Est. del.	Price
		SYNUS	9999	We 22/01	4,226.98


Quantum Installation Services Zone 1 - Installation - on-site - for Scalar 24 CODE: SLBBL-NSYS-0001 Compare
	Quantum Installation Services Zone 1 - Installation - on-site - for Scalar 24 CODE: SLBBL-NSYS-0001 Compare
		Stock	Qty	Est. del.	Price
		SYNUS	9999	We 22/01	703.60


Quantum Installation Services Zone 1 - Installation (for 5U tape library) - on-site - for Scalar 50, 50e, i500 CODE: SLBBM-NSYS-0001 Compare
	Quantum Installation Services Zone 1 - Installation (for 5U tape library) - on-site - for Scalar 50, 50e, i500 CODE: SLBBM-NSYS-0001 Compare
		Stock	Qty	Est. del.	Price
		SYNUS	9999	We 22/01	693.59


Quantum Installation and Configuration Zone 1 - Installation / configuration (for 23U tape library) - on-site - for Scalar i500 CODE: SSC55-NSYN-0001 Compare
	Quantum Installation and Configuration Zone 1 - Installation / configuration (for 23U tape library) - on-site - for Scalar i500 CODE: SSC55-NSYN-0001 Compare
		Stock	Qty	Est. del.	Price
		SYNUS	9999	We 22/01	2,033.59


Quantum Installation Services Zone 1 - Installation (for 14U tape library) - on-site - for P / N: LSC53-BSYS-024A, LSC53-BSYS-024E, LSC53-BSYS-024N, LSC53-BSYS-052N, LSC53-BSYS-080N CODE: SSC53-NSYS-0001 Compare
	Quantum Installation Services Zone 1 - Installation (for 14U tape library) - on-site - for P / N: LSC53-BSYS-024A, LSC53-BSYS-024E, LSC53-BSYS-024N, LSC53-BSYS-052N, LSC53-BSYS-080N CODE: SSC53-NSYS-0001 Compare
		Stock	Qty	Est. del.	Price
		SYNUS	9999	We 22/01	1,028.30


Quantum StorageCare Phone Support - Hardware Products, all zones - Technical support - phone consulting CODE: SAABB-ATSH-NL20 Compare
	Quantum StorageCare Phone Support - Hardware Products, all zones - Technical support - phone consulting CODE: SAABB-ATSH-NL20 Compare
		Stock	Qty	Est. del.	Price
		SYNUS	9999	We 22/01	913.17


Quantum Installation and Configuration Zone 1 - Installation / configuration - on-site - for Scalar 24, 50, 50e, i500 CODE: SLBBL-NSYC-0001 Compare
	Quantum Installation and Configuration Zone 1 - Installation / configuration - on-site - for Scalar 24, 50, 50e, i500 CODE: SLBBL-NSYC-0001 Compare
		Stock	Qty	Est. del.	Price
		SYNUS	9999	We 22/01	3,733.19

Storage Devices Service Options

Product parameters

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