HPE Pointnext Tech Care Essential Exchange Service Post Warranty - Extended service agreement - replacement - 1 year - shipment - 24x7 - response time: 4 h - for P/N: B7B66B, B7B69A, B7B69B, B7B69BR, C8S07A, C8S07B, E7X53A, E7X53B, P9L72A, Q2R33A

Categorie Opţiuni serviciu dispozitive de stocare
Cod H12A3PE
Marcă Hewlett Packard Enterprise
Garanţie! Necunoscut
Doar pentru scopuri ilustrative.
Stoc Cantitate Livrare estimată Preţ
TVA
DE168 0 4 săptămâni 17.306
Comparaţi 0
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Descriere Markit

HPE Pointnext Tech Care is the operational support experience for HPE hardware and software products (HPE products). HPE Pointnext Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.

Puncte cheie de vânzare

  • Remote problem diagnosis and support
  • On-site hardware support
  • Replacement parts and materials
  • HPE Visual Remote Guidance (VRG)
  • HPE InfoSight dashboards
  • HPE InfoSight workload insights
  • Firmware updates for selected products

Product Description
HPE Pointnext Tech Care Essential Exchange Service Post Warranty - extended service agreement - 1 year - shipment
Type
Extended service agreement
Service Included
Replacement
Location
Shipment
Full Contract Period
1 year
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Designed For
P/N: AJ766SB, AJ768SB, AJ935SB, B7B63A, B7B66A, B7B66B, B7B69A, B7B69B, B7B69BR, BV849SB, C8S07A, C8S07B, E7X53A, E7X53B, P9L72A, Q2040AA, Q2041AA, Q2R33A
Service Included
Replacement
Location
Shipment
Full Contract Period
1 year
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Service & Support
Extended service agreement - replacement - 1 year - shipment - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - replacement - 1 year - shipment - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Technical support - remote diagnosis - 1 year
Designed For
P/N: AJ766SB, AJ768SB, AJ935SB, B7B63A, B7B66A, B7B66B, B7B69A, B7B69B, B7B69BR, BV849SB, C8S07A, C8S07B, E7X53A, E7X53B, P9L72A, Q2040AA, Q2041AA, Q2R33A
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